Luggage cover

La Maison GYL offers you the option to return your order within 14 days of the initial delivery.

Return conditions:

La Maison GYL covers the return shipping costs in the following cases:

• You received a different size from the one you ordered.
• The product has a defect.

If you wish to make a return for any other reason, the return shipping costs will be at your expense.

Returns due to a failed delivery or failure to collect

In the event of a package return due to the customer's repeated absence during delivery or failure to collect it within the allotted time, IML Group reserves the right to re-bill the return or handling fees. These fees are specified to the customer before any new shipment.

Return procedure:

To initiate a return, send your request to sav@gylbag.com, then send the product back to the following address:

GREENLOG
1 rue Antoine Lavoisier
76300 Sotteville-lès-Rouen, France

Please ensure that the product is in its original condition, accompanied by all its accessories and packaging.

Home delivery:

Our partner DPD delivers your order to your home within 24 to 48 business hours, anywhere in metropolitan France. Free delivery.

In case of absence, DPD will attempt delivery again or drop off your package at a nearby DPD pickup point. You will receive an email or SMS notification with the details for collection. If not collected within 10 calendar days, the package is automatically returned to us.

General delivery terms and conditions:

• GYLbag.com undertakes to ship orders within a maximum of 72 business hours in metropolitan France.
• Deliveries outside metropolitan France are subject to import taxes, customs duties, and other applicable taxes in the receiving country. These costs are the responsibility of the customer.

Any delays due to force majeure (war, riots, strikes, etc.) do not entitle you to claims or compensation.

Important: Upon receipt of your package, check its condition. You have 48 hours to report any problem to the carrier in case of missing or damaged items.