LIFETIME WARRANTY AND WORLDWIDE WARRANTY
Lifetime warranty and repairs offered
At GYL, we design our suitcases to last and encourage a more sustainable lifestyle. Every day, we innovate to improve their impact throughout their entire life cycle. Our priority: offering you absolute peace of mind. That's why we're committed to providing exemplary customer service, with a lifetime warranty and free repairs, for the entire life of your suitcase.
Premium eco-friendly polycarbonate
At GYL, we design our suitcases to last and encourage a more sustainable lifestyle. Every day, we innovate to improve their impact throughout their entire life cycle. Our priority: offering you absolute peace of mind. That's why we're committed to providing exemplary customer service, with a lifetime warranty and free repairs, for the entire life of your suitcase.
Silent wheels
Wheels are one of the key elements of our suitcases. That's why we chose excellence by equipping them with the exclusive Silent Run system. These wheels offer unparalleled smooth and silent mobility. Tested as the quietest in the world, they combine exceptional performance, discretion, and durability.
Guaranteed repair wherever you are
No matter where you are in the world, your suitcase is in good hands. With our guaranteed international repair service, you'll benefit from fast and efficient support, no matter the country. Our network of authorized partners ensures complete peace of mind, even on the other side of the globe.
Frequently Asked Questions
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Comment puis-je activer ma garantie à vie ?
Fill out the form above with your first and last name, email address, date of purchase, the size of your suitcase, the color, model and size of your suitcase.
Comment puis-je remplacer les roues de ma valise ?
We can send you a video to show you how to assemble your suitcase wheels yourself. To make your request, go to the bottom of the page, click on " contact us " fill in your personal information, don't forget to attach a photo in the attachment category.
You can also visit our YouTube channel where we explain step by step how to change the wheels of your GYL suitcase .
Comment monter la poignée de ma valise ?
We can send you a video to show you how to assemble your handle yourself. To make your request, go to the bottom of the page, click on " contact us " fill in your personal information, do not forget to attach a photo in the attachment category.
You can also go to our YouTube channel where we show you in detail how to change the handles on your GYL suitcase .
Comment puis-je mettre à jour mon code de cadenas ?
We can send you a video so that you can do the update yourself simply and quickly, as well as a user manual. To make your request, go to the bottom of the page, click on " contact us " fill in your personal information, do not forget to attach a photo in the attachment category.
You can also visit our YouTube channel where we show you step by step how to change the code on your GYL suitcase lock.