pour une première commande sur nos valises incassables.
WORLD SERVICE
REPAIR YOUR SUITCASE ANYWHERE IN THE WORLD
Thanks to the GYL World guarantee, we help you wherever you are in the event of a problem with your suitcase. Use your lifetime guarantee and receive your spare parts anywhere in the world in 24/48 hours
WORLD SERVICE
To be by your side wherever you are, we have added a worldwide service to our lifetime warranty. With this excellent service, we guarantee your comfort by doing what is necessary wherever you are in the world.
To benefit from it, simply activate your lifetime warranty and we will send you the necessary spare part as close as possible to your location .
Our staff are available every week and speak several languages in order to adapt to all situations and answer all your questions.
ACTIVATE MY WARRANTYTHE DNA OF OUR PRODUCTS
ASSISTANCE
To benefit from your GYL lifetime warranty , simply contact us directly by email at or on our website in your customer area. For any questions or complaints, our customer service is available Monday to Friday from 9:30 a.m. to 5:30 p.m. by email or by phone
RECYCLING
Committed to protecting the environment, we have set ourselves a major objective: to reduce pollution linked to plastic waste . To do this, we have set up, with the help of our committed partners, a recycling system for used and non-repairable suitcases.
SPARE PARTS
Is the handle broken? Does the lock no longer work? Is one of the wheels damaged? Simply contact us to benefit from your lifetime warranty and we will send you the necessary spare part as close as possible to your location
GARANTIE À VIE
Pour vous permettre de profiter pleinement de votre valise, nous vous offrons la garantie à vie. Un problème avec une roue ou avec le cadenas ? Contactez-nous et nous nous occuperons de tout dans un délai de 24/48H
Discover our collections
Discover our PP5 and CH3 suitcases. Cabin suitcase, medium suitcase or large suitcase, you will find the light and unbreakable suitcase you need! Our soft 4-wheel luggage will accompany you everywhere.
QUESTIONS? WE'RE HERE FOR YOU.
Check out the most common questions asked by our customers. Still have questions? Contact our customer service
Our customer service is available Monday to Friday: 9:30 a.m. to 5:30 p.m.
How do I activate my lifetime warranty?
By going to our website GYL - Unbreakable Suitcases - Lifetime Guarantees click on the category "lifetime guarantee", fill in your name, first name, email address, date of purchase, the size of your suitcase, the color of your suitcase. You will receive a confirmation on your email address.
How do I replace the wheels on my suitcase?
We can send you a video to show you how to assemble your suitcase wheels yourself. To make your request, go to the bottom of the page, click on " contact us " fill in your personal information, don't forget to attach a photo in the attachment category.
You can also visit our YouTube channel where we explain step by step how to change the wheels of your GYL suitcase .
How do I mount the handle you sent me?
We can send you a video to show you how to assemble your handle yourself. To make your request, go to the bottom of the page, click on " contact us " fill in your personal information, do not forget to attach a photo in the attachment category.
You can also go to our YouTube channel where we show you in detail how to change the handles on your GYL suitcase .
What does the lifetime warranty include?
Lifetime warranty means that whenever you have any problem with your suitcase, you can contact us at any time for your support request. Lifetime warranty includes issues with closure , wheels , slider, handle and trolley.
I don't have the key to my suitcase lock, what should I do?
You don't need the key for your suitcase lock. This one is made especially for customs officers at the airport in America.
Our customer service is available Monday to Friday: 9:30 a.m. to 5:30 p.m.
LIVRAISON OFFERTE
Les valises sont expédiés rapidement à votre domicile ou à votre point de relais gratuitement en 24h/72h via GLS ou DHL nos partenaire logistiques.
PAIEMENT SÉCURISÉ
Nous avons choisi de confier la gestion de nos paiements en ligne à Paypal & Stripe qui inclut Visa, Mastercard, Amex 100%, vos données personnelles sont sécurisées.
RETOURS GRATUITS
GYL utilise uniquement les meilleurs services de livraison et garantit la livraison de vos commandes en ligne en toute sécurité.
