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Descriptions
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GYL House
Lifetime warranty
With the GYL lifetime warranty, your suitcase repairs are covered at any time. This warranty applies to all our luggage and concerns all parts of your suitcase (shell, lock, handles, wheels and closure). To benefit from it, simply activate your warranty and contact us.
World Service
Our GYL Worldwide Service allows you to benefit from your lifetime warranty anywhere in the world. We send you the spare parts you need wherever you are.
Recycling
Whether it's a GYL suitcase or a travel bag from another luggage brand, we take care of your used luggage when you buy a new one. Do not hesitate to contact us to find out more.
Deliveries & Returns
Our logistics partners guarantee delivery within the time frame that suits you.
DHL Premium Delivery: 24h to 48h
GLS standard delivery: 48h to 72h
In the event of a problem, the return and exchange of your GYL suitcase is free and guaranteed within 30 days ( see conditions ).
GYL ANSWERS YOUR QUESTIONS
FAQ
Check out the most common questions asked by our customers. Do you still have questions? Our Gyl customer service will be happy to help you very quickly.
How do I activate my lifetime warranty?
By going to our website GYL - Unbreakable Suitcases - Lifetime Guarantees click on the category "lifetime guarantee", fill in your name, first name, email address, date of purchase, the size of your suitcase, the color of your suitcase. You will receive a confirmation on your email address.
How do I replace the wheels on my suitcase?
We can send you a video to show you how to assemble your suitcase wheels yourself. To make your request, go to the bottom of the page, click on " contact us " fill in your personal information, don't forget to attach a photo in the attachment category.
You can also visit our YouTube channel where we explain step by step how to change the wheels of your GYL suitcase .
How do I mount the handle on my suitcase?
We can send you a video to show you how to assemble your handle yourself. To make your request, go to the bottom of the page, click on " contact us " fill in your personal information, do not forget to attach a photo in the attachment category.
You can also go to our YouTube channel where we show you in detail how to change the handles on your GYL suitcase .
How do I update my padlock code?
We can send you a video so that you can do the update yourself simply and quickly, as well as a user manual. To make your request, go to the bottom of the page, click on " contact us " fill in your personal information, do not forget to attach a photo in the attachment category.
You can also visit our YouTube channel where we show you step by step how to change the code on your GYL suitcase lock.