Delivery & Returns
La Maison GYL offers you the possibility to return your order within 14 days of initial delivery.
Return Conditions:
La Maison GYL covers return shipping costs in the following cases:
- You received a different size than ordered.
- The product has a defect.
If you wish to make a return for any other reason, return shipping costs will be your responsibility.
Returns due to delivery failure or non-collection
In the event of a package being returned due to repeated absence of the customer during delivery or non-collection within the allotted time, IML Group reserves the right to re-invoice for reshipment or handling fees. These fees are specified to the customer before any new shipment.
Return Procedure:
To initiate a return, send your request to sav@gylbag.com, then return the product to the following address:
GREENLOG
1 rue Antoine Lavoisier
76300 Sotteville-lès-Rouen, France
Please ensure the product is in its original condition, accompanied by all its accessories and packaging.
Home Delivery:
Our partner DPD delivers your order to your home within 24 to 48 business hours, anywhere in mainland France. Free delivery for purchases over 25 euros.
In case of absence, DPD will attempt delivery again or drop off your package at a nearby DPD relay point. You will receive a notification by email or SMS with collection details. If not collected within 10 calendar days, the package is automatically returned to us.
General Delivery Conditions:
- GYLbag.com commits to shipping orders within a maximum of 72 business hours in mainland France.
- Deliveries outside mainland France are subject to import taxes, customs duties, and other taxes applicable in the receiving country. These fees are the responsibility of the customer.
Any delays due to force majeure (war, riots, strikes, etc.) do not give rise to claims or compensation.
Important: Upon receipt of your package, check its condition. You have 48 hours to report any issue to the carrier in case of missing items or damage.
